Shipping policy

Shipping Policy

We currently ship to addresses within the United States.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and another email with your tracking number when it ships.

Delivery time

Orders ship from a warehouse in the USA. Estimated delivery is 4–6 business days after the order ships. Delivery times are estimates and may be longer during holidays, bad weather or carrier delays.

Shipping cost

Shipping costs, if any, are shown at checkout before you pay.

Tracking your order

Use the tracking link in your shipping email to follow your package. If you have not received a tracking number within 4 business days of your order, email us at retamarket.mx@gmail.com.

Lost or delayed packages

If your package has not arrived within 15 business days of shipping, or tracking shows it as delivered but you did not receive it, contact us and we will help you resolve it with the carrier, or send a replacement or refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away — we can update it only before the order ships.